We wanted to let you know the steps we’ve taken at MCC to help prevent the spread of coronavirus.

As a business we are doing all that we can to look out for our fabulous team, talented suppliers and wonderful customers. With this in mind, we have closed our in-ground Shops, including our Members’ Shop for now and our deliveries from our online stores are paused. However, we hope our website will still be a source of inspiration to you, and you are very welcome to place an order now, for delivery once we open again.

We will be keeping a close eye on all official guidance at this difficult time and are so grateful for your support and understanding.

General Information

1. Can I place an online order?

Of course! If you’re happy to wait a little, we are offering free postage for in stock products, which are delivered in the UK, including Northern Ireland, Jersey, Guernsey, Isle of Man and British Forces Post Office, as set out in the Members’ Online Store Terms and Conditions, on our website with code ‘FREEPOSTAGE’.

It will be something to look forward to when this is all over, and we will organise your delivery as soon as we get the all clear.

2. Can I use the code ‘FREEPOSTAGE’ to send product/s internationally?

Unfortunately the code may only be used for deliveries to the UK as outlined above. However, you may still place an order for product/s, which may be delivered to those counties which MCC is permitted to send certain products as set out in the Members’ Online Store Terms and Conditions at any time.

Deliveries for international orders will commence once we get the all clear to recommence our operations.

3. When will my order be delivered?

We took the decision to temporarily close our delivery service on Wednesday 25 March for the wellbeing of our team. As lockdown is beginning to ease, we plan to start dispatching orders by the end of August (with a delivery time of approx. 5 days). However, if safety and resource allows us, we will of course bring this forward as our priority is to deliver items as soon as practically possible.

4. What if I’d like to return my order?

Once we are open and you have received your order, you may return any unwanted products, including any incorrect, faulty or damaged products, within 28 days to receive a full refund or replacement (exclusions apply as per the Members’ Online Store Terms and Conditions, on condition that the product is in an unused, saleable condition and in its original, undamaged packaging.

5. What if I purchased product/s between 25 February and 25 March, 2020 (inclusive) and I want to return my product/s?
   

In these cases, we have extended our return policy to accept returns of unwanted products received by customers between 25 February and 25 March to 28 days following the re-opening of our Shops, whenever that may be. Refunds and replacements will not be issued until we get the all clear and are operating again. Please keep an eye on our website for further details of when our operations recommence.

6. Can I visit the Members’ Shop on-site?

We have temporarily closed the doors of our Shops. It is just for the time being and we can’t wait to welcome you in again soon.

7. How do I get in touch with customer services?

You can reach our Retail team by emailing LordsShop@mcc.org.uk. They will be more than happy to help but please note it may take a little longer to get back to you than normal. Thank you for bearing with us at this busy time.

All other Members’ Online Store Terms and Conditions continue to apply and can be found here.